Professional Support
Filigran’s Support subscription provides organizations with professional assistance along their deployment, maintenance and usage of the platforms. It ensures them guaranteed response time and prioritization of their requests and questions.
Whatever stage and size your company is, we have a support plan that fits your team
Standard Technical Support
Premium Technical Support
Communication channels
Ticketing system
Ticketing system and phone number
Support hours
Response time
1 business day
12 hours
Urgent issue SLA
4 hours
2 hours
Unlimited questions and issues
Security notifications
Hotfixes and bug escalation
Health checks
Architecture & integration workshops
Product briefs
Download our product briefings with all enterprise support details
Included in the subscription
Enterprise Support subscription also include workshops and regular checks which bring added value to our customers.
Health Check
Filigran has developed private tools to collect and analyse platform configurations, metrics and high level KPIs (not the data). After launching this tool, the engineering team is able to provide guidance to administrators in order to enhance stability and performances.
Integration Workshop
Filigran Technical Account Managers handle support requests and are also able to assist organizations in the deployment and configuration of the platform to cover their use cases and ensure a proper integration with their cybersecurity ecosystem.